Privacy Policy
Last Updated: 2nd February 2018
When you sign up to use HuBuCo’s services, you agree to the terms and conditions described in our Terms of Use, Anti-Spam Policy, Privacy Policy and Data Protection Policy.
Terms of UseAnt-SPAM PolicyPrivacy PolicyData Protection Policy

This Privacy Policy is an extension to HuBuCo's Terms of Use and is Part of HuBuCo's Terms and Conditions. 

Introduction to Privacy Policy

This is the Privacy Policy and Cookies Policy for the Website. By using the Website and HuBuCo's Services, you consent to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy is about the information we collect about our customers, users and visitors.

HuBuCo's policy about the data provided for verification by our users, including but not limited to email addresses or VAT numbers, can be found in our Data Protection Policy.

Information we collect

We may collect and process the following information about you:

  • personal information (may include but not limited to your name, email address, postal address and telephone number) that you provide by completing forms on the site, including if you register as a user of the site, subscribe to any service, upload or submit any material via the website or request any information;
  • in connection with an account sign-in facility, your login and password details;
  • details of any transactions made by you through the site;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
  • or information from surveys that we may, from time to time, run on the site for research purposes, if you choose to respond to, or participate in, them.
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plugin types and versions, operating system and platform and unique computer fingerprint;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); 
  • products you viewed or searched for;
  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • We may also use 3rd party applications including but not limited to Google Analytics, Hotjar to monitor our users behaviour to improve the sites performance.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, you may not be able to use our services.

Uses made of your information

We will use the information you provide to:

  • identify you when you sign-in to your account;
  • enable us to process your requests for our Services;
  • provide you with the Services and information offered through the website and which you request;
  • administer your account with us;
  • log all actions you make on our website, including but not limited to: login, logout, update details, accept terms of use, upload a file, download results, make a payment;
  • analyse the use of the Website and the people visiting in order to improve our content and services including research into our users’ demographics and tracking of sales data;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • notify you about changes to our services;
  • ensure that content from the Website is presented in the most effective manner for you and for your computer;
  • to administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 
  • to allow you to participate in interactive features, when you choose to do so;
  • as part of our efforts to keep the site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of the site about goods or services that may interest you or them.
  • enable us to process your orders and to provide you with the Services and information offered through the Website and which you request;
  • verify and carry out financial transactions in relation to payments you make on the Website;
  • audit the downloading of data from the Website;
  • improve the layout and/or content of the pages of the site and customise them for users;
  • identify visitors to the site;
  • carry out research on our users' demographics and tracking of sales data; 
  • send you information we think you may find useful or which you have requested from us, including information about our products and services [or those of carefully selected third parties], provided you have indicated that you do not object to being contacted for these purposes;
  • allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

Unsubscribe

You can tell us not to contact you with information regarding our products and services by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contacting us details at the end of this privacy policy.

Information sharing

We may disclose aggregate statistics about visitors to and users of the site in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information. We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the website, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. 

Our agents and contractors will only use your information to the extent necessary to perform their functions. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Website or the rights, property or personal safety of any person. 

External links

The Website and or communication may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Website are made through our payment gateway providers, PayPal or Stripe. You will be providing credit or debit card information directly to PayPal or Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to PayPal or Stripe is not within our control and is subject to PayPal's and Stripe’s own privacy policy and terms and conditions. 

Right to access and correction

You always retain the right to access the data that we have about you. You have the right to have it corrected or to have incorrect data removed. You can only obtain access to this information by requesting it from us in writing.

Cookies

We may place cookies on your computer. íWe do this to improve our websites performance.

Security

The security of your information is important to us. Whenever you submit content using our service, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Contact us

Contact Support

HUBUCO Limited, Queens Way House, 275-285 High Street, London, E15 2TF, United Kingdom

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