Terms of Use - HuBuCo

Last updated: 01/12/2016

When you sign up to use HuBuCo services, you agree to the terms and conditions described in our Terms of Use, Anti-spam Policy,Data Protection Policy and Privacy Policy. Please review all this documentation.

The following terms and conditions govern all use of the hubuco.com website and all content, services and products available at or through the website, including, but not limited to, validating email addresses using HuBuCo's website or API (hereafter referred to as the “Services” or the “Service” or the “Agreement”). The Service is owned and operated by Tamas Szabo, 31 Uxbridge Close, Wickford, SS118YH, United Kingdom

Eligibility

  • You must be at least 18 years of age to use HuBuCo
  • You must provide true and complete contact information in the profile of your account
  • You must agree to our terms, conditions and rules and abide by them
  • You must not use our services for validating purchased/rented list or for sending unsolicited emails

By signing up, you warrant that you meet the above eligibility requirements. HuBuCo reserves the right to close or shut down accounts of any users for any reason disclosed or undisclosed and to change these eligibility requirements at any time.

Security, Accounts and Passwords

If you create an online account on hubuco.com, you are responsible for maintaining the security of your account and the API key assigned to you. It is up to you as the account owner to keep your password and account name confidential. You are fully responsible for all activities that occur under the account and API key and any other actions taken in connection with your account or the use of the API by that account or API key. You will contact HuBuCo immediately if you suspect a breach of security regarding your account.

Payments

Buy credit packs: You may purchase any available credit pack any time. Your credits never expire. You can follow your credit changes in your credit log.

Payment: Online payments made on HuBuCo's website is processed by PayPal. PayPal does not allow HuBuCo to access your card details. Alternatively you may pay with bank transfer to the bank account details displayed on our top up page when you top up at least $99. Payments for any credit packs must be made upfront and they are not refundable with the exception of our money back guarantee (See below)

Money Back Guarantee: If you send a newsletter to the email addresses you had validated by HuBuCo within 7 days of validation and your hard bounce rate is higher than 4% we refund your money. Money Back Guarantee applies for email address validation under the following conditions only:

  • Emails must be validated using HuBuCo's website, uploading your file on the following page: https://www.hubuco.com/validation/upload. Money Back Guarantee doesn't apply for validation completed using HuBuCo's API or One By One, because HuBuCo doesn't keep a record of these validations.
  • When your Hard bounces are higher than 4%. Hard bounce is when an email not deliverable because the recipient email address does not exist.
  • Does not apply for soft bounces. Soft bounces are down to your sending history, settings, server, IP, reputation and email content.
  • Only applies for emails sent to email addresses returned as 'OK' by HuBuCo's validation system.
  • You must send an email to each validated 'OK' email addresses within 7 days of validation.
  • You must use a 3rd party SMTP provider for sending your emails
  • Only SMTP providers are accepted that provide detailed breakdown of your Soft and Hard Bounces. If detailed breakdown not available Money Back Guarantee does not apply
  • You must allow us to log in to your SMTP account to review your results, export reports and analyse bounces.
  • General Refunds apply.

Refunds: Any requests for refunds must be in writing by contacting HuBuCo on info@hubuco.com. Your email must be sent from the email address you have requstered with on HuBuCo's website. All requests for refunds must be within 60 days of the purchase date or they are considered irrefutable. If you break any of the rules, conditions, requirements or laws laid out in the Terms of use, Acceptable Use Policy or Anti-spam Policy you will not qualify for a refund under any circumstances.

General Rules

  • You are only allowed to have one main HuBuCo account. If your account is suspended or disabled, creating another account will automatically result in cancellation.
  • HuBuCo's API is designed to verify single email addresses and is not to be used to process bulk emails. To process large amount of emails our users can upload their emails in a TXT or CSV file.
  • If HuBuCo is under the impression that you have created multiple accounts HuBuCo reserves the right to suspend any or all of them.
  • HuBuCo's email validation service may be used for Opt in subscribers only.

Disputes

You agree to submit any disputes regarding charges or HuBuCo credits in writing within 60 days of the charge or purchase. You agree that any disputes rendered outside that time period are void and any charges are considered irrefutable.

You accept that refunds are only possible if you apply for our Money Back Guarantee and you comply with all of its points.

If your account is terminated due any violation of our Terms of use, Anti-Spam Policy or Acceptable Usage Agreement you will not be entitled to a refund under any circumstances.

Disclaimer of Warranties

The Service is provided “as is”. Neither HuBuCo nor its owner, employees, contractors, suppliers and licensors, make any warranty that this Service will be error free or that access thereto will be continuous or uninterrupted. You understand that you utilize the API, or otherwise obtain content or services through, this website and API at your own discretion and risk.

Limitation of Liability

You agree to accept full responsibility of any loss resulting from the use of HuBuCo’s website, services, tools, downloads or any other use of the Services. In no event will HuBuCo ;nor its owner, employees, contractors, suppliers and licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to HuBuCo under this agreement during the twelve (12) month period prior to the cause of action.

Termination 

HuBuCo has the right to, at HuBuCo's sole discretion (i) refuse to validate any emails that, in HuBuCo's opinion, violates any HuBuCo policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Service and API to any individual or entity for any reason, in HuBuCo's sole discretion. Any account which shows no activity for more than 12 months may be considered IN-ACTIVE. If an account is considered IN-ACTIVE, the account may be shut down or deleted and all data associated with that account may be permanently erased.

Changes 

HuBuCo reserves the right, at its sole discretion, to modify or replace any part of its policies, terms, conditions or rules. It is your responsibility to review HuBuCo's terms periodically for changes. Any changes made to HuBuCo’s Terms of Use, Acceptable Use Policy, Anti-Spam Policy and Privacy Policy go into effect immediately and your continued use of or access to the Service and API following the posting of any changes to this Agreement constitutes acceptance of those changes.

Jurisdiction

The Agreement and these Conditions shall be governed by and construed in accordance with the law of England and Wales.

Extent

This Agreement, including the policies included in our Acceptable Use Agreement, Anti-Spam Policy and Privacy Policy constitutes the entire agreement between HuBuCo and which you, the user have agreed to concerning the subject matter herein and pertaining to services as outlined on the website hubuco.com. 

HuBuCo reserves the right to change these Terms, Acceptable User Agreement, Anti-Spam Policy and Privacy at any time, it is up to you to make sure you review this information from time to time.